First off, when you create a new Apple ID, you have to verify the account through an email. No big deal, right. Well it was for us. Apparently, after working flawlessly all year long, the email system decided that emails from Apple should be considered spam. So instead of popping straight into the teacher's inbox, it was being sent to quarantine. That fix was easy. We just had to give the email address to our network administrators to add to the email whitelist. Voila! Works great.
The second issue was bigger and a bit frightening. Our teachers were going to create large numbers of Apple IDs. The training format we were using was sound....until now. During our "getting started" training, we were helping teachers create their own Apple IDs. Again, no big deal. Until about two weeks ago when we were helping a group of elementary teachers. The first ten teachers had no problem getting the Apple IDs created (except at that time, they couldn't get the verification email). But everyone after that point kept getting the message "see iTunes support to complete setup". That's something we've never seen before. After a bit of thinking, we thought we knew the issue.
If you have been on the internet recently, then you'll probably recognize the really annoying "enter the text you see below" feature that most sites use when you create an account. It's usually the hardest part of creating accounts. This feature is designed to make sure that humans are creating the account and not some automated computer program designed for fraudulent purposes. Well, it seems that Apple was stopping us from creating multiple Apple IDs from our district's IP address. It thought we were being bad. So we had to do something to get this fixed because we had 500 iPads on the way for 500 teachers.
There's nothing worse than trying to call iTunes for support. I know. It was not something I was looking forward to. If you've never called before, make sure you use the restroom first and put the Route 44 drink out of reach. Now here's another great benefit from reading this far down. Here is Apple's secret phone number for education support. There are real people there!!!